Director of Behavior Support Services
.1 Job Summary: The Director of Behavior Support Services represents Laura Baker Services Association to the customers and the communities in which the Association participates, using Laura Baker Services Association standards of conduct and guiding philosophies to promote the well-being of the people the Association supports. The Director of Behavior Support Services will be primarily responsible for leading Behavioral Support Services, including growing the program, supervising the program, and ensuring results for clients and the organization. S/he also functions as a member of the Administrative Team. All responsibilities will be completed under the Code of Ethics and Professional Practices established for social workers.
All employees of Laura Baker Services Association are required to perform their duties with the mission, vision, and values of the organization at the center of their work, and to ensure that support is consistently provided with the person supported and their views at the center of all decision-making.
.2 Conditions of Employment: The Director of Behavior Support Services must pass a Minnesota Department of Human Services background check and must be able to maintain that eligibility. S/he must be able to maintain work status based upon his/her health. Upon hire, s/he must be able to prove that s/he has valid work status.
.3 Reporting Responsibilities: The Director of Behavior Support Services reports to the Executive Director. S/he is a member of the Administrative Team, and is responsible to regularly attend the scheduled meetings of that team. S/he directly supervises the employees of the Behavior Support program.
.4 Internal Contacts: The Director of Behavior Support Services will potentially interact with any and all staff members and the people Laura Baker Services Association supports. Primary contacts will be with service recipients, the Behavior Support Services management team, the Administrative Team, and the Business Office.
.5 External Contacts: The Director of Behavior Support Services will interact with any and all of the constituencies of Laura Baker Services Association and the community at large. Primary contacts will be with families, legal representatives, case managers, and other service system personnel (e.g, hospital, and school district personnel).
.6 Responsibilities and Duties: The Director of Behavior Support Services is responsible to ensure that the following responsibilities are completed promptly and to the best of his/her abilities:
Creating
- results as outlined in the Organizational Goals and Strategic Plan.
Representing
- the Association in a positive and professional manner;
- organizational and program decisions to people supervised in a positive and professional manner;
- Behavior Support Services to the organization;
Communicating
- with the various aspects of the program(s);
- with outside individuals, including, but not limited to: contracted organizations, teams of people supported;
- with the Executive Director;
- the Association's mission statement to the communities in which Laura Baker Services Association operates and encouraging others to do likewise;
- an understanding of the basic LBSA philosophies and practices to all contacts, especially employees and teams;
Monitoring
- client satisfaction and progress as a means to determine program effectiveness;
- client files to ensure they provide accurate data to communicate results to program partners and the general public;
- programs to ensure they comply with governing rules;
- program staffing;
- the development and implementation of behavior support plans;
- annual budgets for each area of responsibility;
Evaluating
- staff members' performance on a no-less-than-annual basis;
- effectiveness of orientation and professional development and recommending or instituting necessary changes to improve effectiveness;
- on-going program and recommending improvements;
Educating
- staff members in all basic areas including, but not limited to: orientation (as outlined in the orientation form), abuse/neglect prevention policies, Laura Baker Services Association and specific program policies and procedures, Minnesota Department of Human Services regulations, emergency procedures, report writing, assessment completion, IPP development and implementation, and other general responsibilities.
- staff members in areas of expertise as requested by the Association and in conjunction with LBSA philosophies and mission.
Supervising
- behavior analyst/QDDPs, DSPs, and program-related consultants in an effective manner;
- maintaining appropriate staffing levels, including interviewing, hiring, and firing staff members and consultants;
Developing
- effective teams;
- annual budgets for each area of responsibility, including submitting appropriate information to the Director of Finance and the Executive Director;
- the necessary procedures for the programs to maintain compliance with State rules and regulations and Laura Baker Services Association's policies;
- Behavior Support Services Strategic Plan with Behavior Support Services Management Team.
Planning
- investigating, negotiating, coordinating, and evaluating pertinent aspects of the Association in conjunction with the LBSA Board of Trustees, the Executive Director and the Administrative Team;
and other duties as assigned by the Executive Director.
.7 Decision-Making Responsibilities: The Director of Behavior Support Services has the authority to make administrative level decisions based on a clear understanding of all the pertinent factors and taking into consideration those decisions with which the LBSA Board of Trustees, Executive Director, Administrative Team, service recipients, and/or legal representatives of service recipients must be involved and using the Administrative Team Member Levels of Decision-Making as a guide.
.8 Knowledge and Education: The Director of Behavior Support Services must have a minimum of a Bachelor's degree, a minimum of 3 years management experience, and a minimum of 5 years experience working with people with developmental disabilities. A Masters’ Degree in an appropriate discipline is desired.
.9 Skills and Abilities: The Director of Behavior Support Services must exhibit the skills to successfully approach and interact with a variety of people in a variety of settings. S/he must have exceptional verbal and written expressive communication skills, and exceptional receptive communication skills. S/he must be able to manage multiple priorities successfully, have excellent time management skills, and be highly organized. The person must be able to delegate tasks effectively.
.10 Experience: The Director of Behavior Support Services should have a broad range of community experiences, including settings involving people with developmental disabilities. A minimum of 4 years’ experience working with people with challenging behavior and people dually diagnosed is highly preferred.
.11 Core Competencies:
Discernment and Judgment makes decisions authoritatively and wisely, after adequately contemplating various available course of action.
- Considers alternative available actions, resources, and constraints before selecting a method for accomplishing a task, project, or goal.
- Refrains from “jumping to conclusions” based on no, or minimal evidence; takes time to collect facts before decision-making.
- Considers the long-term as well as immediate short-term outcomes and actions.
- Appropriately balances needs and desires with available resources and constraints.
- Recognizes when to escalate appropriate or specific situations to the next higher level of expertise.
Collaborative Leadership: Promotes and generates cooperation among one’s peers in leadership to achieve a collective outcome. Fosters the development of a common vision and fully participates in creating a unified leadership team that gets results.
- Considers the Association as a whole when making decisions. Separates one’s own interests from Association interests to make the best possible judgments for the Association.
- Identifies and pushes for solutions in which all parts of the Association can benefit.
- Builds consensus among one’s peers in leadership.
- Communicates key Association priorities and how one’s department contributes to achieving those priorities.
- Shares goals to increase alignment, cooperation, and opportunities to collaborate.
Communication: Actively influences those with differing opinions and differing levels of understanding.
Initiative: Does more than required or expected in the job. Does things that no one has requested that will improve or enhance services, avoid problems, or develop opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.
Influence: Asserts own ideas and persuades others, gaining support and commitment from others. Mobilizes people to act, using creative approaches to motivate others to meet Association goals.
Team Leadership: Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties. Works cooperatively with others to accomplish Association objectives.
Strategic Thinking: The capacity to create an achievable vision for the future, foresee longer-term developments, to envision options and their probable consequences, to select sound courses of action, to rise above the day-to-day detail, to challenge the status quo. Solves complex problems, analyzing data and utilizing trend information.
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Laura Baker Services Association
